Shipping Policy
Last Updated:Thank you for shopping at Prompt Theme. Below are the terms and conditions that constitute our shipping policy.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery delays may occasionally occur.
Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking information will become active within 24 hours.
Customs, Duties, and Taxes
Prompt Theme is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Items
Prompt Theme is not liable for any products lost or damaged during shipping. If you receive your order damaged, please contact the shipment carrier or our support team to file a claim.
Frequently Asked Questions
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. You can also use Shop Pay for quick checkout and split your payment into easy installments.
Orders are typically processed within 1–2 business days and delivered within 5–7 days. You’ll receive a confirmation email with tracking details once your order has been shipped from our warehouse.
If you’re not fully satisfied with your purchase, you can return it within 14 days of delivery. The item must be unused, in original packaging, and accompanied by your order confirmation.
You can browse products by concern or skin type on our site. For tailored guidance, try our “Find Your Routine” tool or reach out to our team for personalized recommendations.
Yes, our formulas are carefully developed to suit all skin types, including sensitive and dry skin. Each product page lists ingredients and usage tips to help you find your perfect match.
